Frequently asked
Everything you might want to ask, in one place.
Browse the questions we hear most, grouped by topic. Still stuck? Send us a note from the home page.
Privacy & security
Is my file uploaded anywhere?
No. Folia does all document processing on your machine. The only exceptions are optional, clearly-labeled AI features — and even AI has a fully on-device engine.
Does it work offline?
Yes. The app is offline-capable and your files never leave the device. Some fonts, extra OCR languages and Local-AI models download once on first use, then work offline.
Does redaction actually remove the text?
Yes. Redacted pages are flattened to images, and Folia re-extracts the text to confirm that nothing remains.
AI & features
How is the AI private?
Folia AI runs entirely on your own machine. The model is downloaded once and then works offline, so the text of your document is never sent anywhere — there is no server to send it to. A per-document "Local only" lock is also available for sensitive files.
Can it really edit existing PDF text?
Yes — click any text and retype. Folia matches the original font, size and color. It even handles Korean, Arabic, Thai and Khmer.
Can I send a document for others to sign?
Filling and signing happen on your device today. An optional send-for-signature service is coming soon: it will route an end-to-end-encrypted copy, track each status (Sent, Opened, Signed) in real time, and delete the document once everyone has signed — clearly flagged whenever it reaches the network.
Plans & pricing
What's free vs paid?
Viewing, highlighting, adding text & notes, metadata editing and the accessibility check are free forever. Premium unlocks editing, conversion, security, OCR, the power tools and AI.
Is there a subscription, or can I buy once?
Both. Choose monthly, annual, or a one-time Lifetime license that is yours forever — no subscription required.
How many devices can I use?
Each license activates Folia on one computer at a time. Subscriptions move between your machines from your dashboard; a Lifetime license is portable — deactivate one computer and activate another whenever you change hardware.
What happens if I cancel a subscription?
You keep full premium access until the end of the period you’ve already paid for. After that, Folia drops back to the free tier — your files and the app keep working; only the premium tools lock.
Do you offer refunds?
Yes — every paid plan comes with a 30-day money-back guarantee. If Folia isn’t for you, email us within 30 days of purchase for a full refund.
Is the checkout secure?
Yes. Payments run through LemonSqueezy, our merchant of record, over an encrypted checkout. We never see or store your card details.
Platform & licensing
Is there a Mac version?
Windows is available now. A macOS universal build (Apple Silicon & Intel) is in active development — download Windows today and we'll announce macOS on the download page.
How do I activate a license key?
Open Folia and go to Settings → License, copy your machine code, and paste the signed key we send you. Activation is verified entirely on-device — perfect for air-gapped environments.
What are the system requirements?
Windows 10/11 (64-bit) today (macOS coming soon), 4 GB RAM minimum (8 GB+ for Local AI), about 300 MB of disk, and no file-size limit. Internet is not required.
Didn't find your answer?
Send us a question or a feature request — we read every one.